Booking & Cancellation Policy

All cancellations must be submitted in writing.

Proof of acknowledgement from Olive Homes & Apartments should be retained by the guest.

The cancellation charges shown above apply to all confirmed reservations.

Only the room type confirmed by Olive Homes & Apartments will be offered to guests upon arrival.

Should guests wish to upgrade to a superior room category, a supplement will apply and must be paid directly by the guest, unless an amendment to the original booking has been confirmed in writing by Olive Homes & Apartments prior to arrival.

Check-in time: 12:00 hrs. Access to rooms prior to this time is subject to availability.

To guarantee early check-in between 07:00 hrs and 12:00 hrs, the request must be stated at the time of booking.

Early check-in between 07:00 hrs and 12:00 hrs is charged at 50% of the room rate.

Early check-in before 07:00 hrs is charged at the full room rate for the previous night.

Check-out time: 10:00 hrs. Late check-out is subject to availability and attracts a surcharge payable directly by the guest, equivalent to the early check-in charges.

Guests departing before their confirmed check-out date will be charged for the remaining nights of the original booking.

Name changes may be accepted depending on availability. Olive Homes & Apartments reserves the right not to accept name changes close to the arrival date.

Each booking request must include the full name and contact details of the lead guest, and where applicable the name of the agency or company making the booking.

Reservations are only confirmed once written confirmation has been issued by Olive Homes & Apartments.

In the unlikely event that Olive Homes & Apartments must turn away a guest with a confirmed and complete reservation, the property will arrange accommodation for the guest in a similar category property.

Prepayment is required upon confirmation.

Full payment must be received at least 24 hours before check-in.

For the festive season, 22 December to 7 January, immediate prepayment is required within 7 days after booking confirmation.

Certain room types with limited inventory, or high-demand periods, may require immediate prepayment within 14 days after booking confirmation to guarantee the reservation.

No refunds will be awarded for bookings during the festive season or high-demand seasons.